Patient Relations
The Patient Relations Department at Children’s of Alabama is committed to ensuring an excellent experience by serving as a proactive liaison between our care teams and our patients and families. Our Patient Relations Coordinators work to ensure patient and family satisfaction by assisting with any needs that might arise during the hospital visit. We recognize that navigating the hospital can be a confusing and stressful experience, and we want to support patients and families by helping them better understand the hospital environment and what to expect here at Children’s.
Services that Patient Relations Coordinators provide include:
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Frequently Asked Questions
All information given to a Patient Relations Coordinator is confidential. We will talk with the people involved in the situation and try to correct the problem.
In solving your problem, we use the information as a learning experience on how to better serve our patients and families.
There is a Patient Relations Coordinator in the hospital Monday – Friday, 8:00 a.m. to 4:30 p.m., excluding some holidays. If the concern cannot wait until the Patient Relations office opens, speak with your nurse. If your nurse cannot resolve your concern, ask them to contact the Charge Nurse, and then the Nursing Supervisor.
It is difficult for us to research or address your concern if we do not know all the details. We cannot speak with the other people involved unless we have specifics to reference. In other words, we need to know who you are and what your concern is.
Due to HIPAA laws, we cannot discuss any patient information with anyone other than the parent or legal guardian. Please encourage the parent or legal guardian to contact us directly.
While Patient Relations does not furnish these resources, our Patient Relations Coordinators can assist you with getting connected to the right department to get the resources you need.
All inpatient families receive 2 meal tickets per family/per day as a standard part of patient care. These tickets must be picked up at McWane information desk on weekdays and the Benjamin Russell information desk on weekends. The tickets can be used for items at the Home Station (first station on the right) in the cafeteria (Blue River Café). If you need additional assistance with meals, the Social Services Department can provide you with external community resources.
Patient Rights and Responsibilities
We value your feedback and your satisfaction with our care and services is very important to us. We take your feedback seriously and work diligently to address concerns, involve appropriate personnel, take corrective action where necessary, and create solutions. It is our privilege to support you and partner with treatment teams in pursuing the best health experience possible for you and your loved ones.
Patient Bill of Rights
