FAQs

How do I get Immunization forms, WIC, Head Start, School Medication, or other form?
Please ask our staff at the beginning of your check-up. Forms requested at other times require 5 business days to be completed.

Can I get a sports or school activity physical?
Yes! Let our staff know at the beginning of your visit, then the doctor will complete the physical exam before clearing your child for the school activity.

What about specialist referrals?
If your doctor refers you to a specialist, our office will request the specialist referral, make your appointment, and then call you within 7 days with the appointment information.

However, for appointments with eye doctor, psychologist/psychiatry, or counselor, the parent or caregiver must FIRST call their preferred specialist to make the appointment, then call our office with the appointment information so that we can send the referral.

I have a question for the nurse. Who do I call?
Please leave a message on the nurse line at 205-638-9096. 8:00a.m.- 4:30p.m., Monday-Friday and a nurse will call you back as soon as possible. Questions and some minor illness can often be handled over the telephone. Our experienced office nurses are able to offer recommendations over the phone about the treatment of certain illnesses. After discussing the nature of the child’s problem the nurse will give you advice about the situation. In some cases, they will take a message to discuss the condition with a physician. Or recommend you make an appointment to address further.

Do you have sick visits?
Yes!  If your child is sick during office hours and is not a new patient, you can call and if available, schedule a same day sick appointment.

What do I do after office hours?
If your child has a life-threatening emergency, call 911. For urgent sick conditions, a doctor is always on-call when the office is closed at night and on weekends. The doctor can be reached by calling 205-638-9100 and ask the operator to page the Primary Care Clinic doctor on-call.

The doctor will need your child's name, date of birth, weight, medical symptoms, medications, and all medical problems (asthma, sickle cell, diabetes, etc). After discussing your child's problem with the doctor, he or she will make recommendations for care at home, or advise you to take your child to the Emergency Department.

Antibiotics are not prescribed over the phone.

All non-urgent requests, such as prescription refills and appointments, should be left in a message at Primary Care Clinic 205-638-9096.

Can my child come to the doctor without a parent or legal guardian?
At least one parent or primary legal guardian is required at all doctor's visits, so that we get the most complete and accurate medical history for the child. For established patients,if a parent or legal guardian is not able to come, a “Consent for Medical Treatment of a Minor Child (PDF)” form must be signed by the parent or legal guardian in order for the child to be seen with the named temporary caregiver. A parent or guardian must be present for all new patient appointments.

What insurances do you accept?

We take most major insurances including Alabama Medicaid. Check with your insurance provider to ensure we are within your network.

Do you offer alternative vaccination schedules?

No, at our clinic we follow the CDC recommended guidelines for vaccinations. Additionally, we follow best practices set by American Academy of Pediatrics. To learn more, see CDC Centers for Disease Control and Prevention