Children’s of Alabama recognized with the NRC Health Excellence in Patient Experience Award

BIRMINGHAM, Ala. (Aug. 28, 2024) —Children’s of Alabama has been honored by NRC Health with the 2024 Excellence in Patient Experience-- Pediatric Award, recognizing the top-performing hospitals and health systems in the nation for their excellence in delivering outstanding patient experiences across the continuum of care.
“The outstanding dedication Children’s of Alabama has shown in understanding patient needs and elevating their experience truly reflects NRC Health’s mission to infuse Human Understanding into healthcare,” said Helen Hrdy, Chief Customer Officer at NRC Health. “This significant achievement is the result of a collective team effort. Congratulations to Children’s of Alabama for this remarkable success!” 

Recipients join an elite group of winners who have demonstrated an exceptional commitment to improving the care experience, earning top satisfaction ratings from patients and their families. Children’s of Alabama was selected for its first-place ranking in Excellence in Patient Experience among Pediatric Hospitals. Winners are annually selected based on receipt of exceptional real-time patient and family feedback.

“We are honored by NRC Health’s recognition of Children’s of Alabama with this award,” said Beth Rocker, Associate Vice President, Customer Service. “Our dedicated care teams and employees work together to provide exceptional family-centered care for our patients and their families, ensuring they have the best experience possible. We are humbled by the trust our patients and their families have in us, and we’re grateful for their invaluable feedback that helps us continue improving the care we provide.” Photo: Itala Milan-Escobar (Director of Language Services) and Joy Hardy (Director of Volunteer and Guest Services) accepting the award. For a full list of 2024 Excellence in Patient Experience Award winners, click here. 

Photo: Itala Milan-Escobar (Director of Language Services) and Joy Hardy (Director of Volunteer and Guest Services) accepting the award.